Terms of Use

Terms of Use
Charlie.AI

Last updated: 18/03/2026

These Terms of Use govern the use of the Charlie.AI mobile application and describe account access, subscription rules, AI features, data handling, intellectual property, liability, and dispute resolution.

1. GENERAL PROVISIONS

1.1. These Terms of Use (hereinafter - the "Terms") govern the use of the mobile application Charlie.AI (hereinafter - the "App"), which is owned and operated by Allright Limited, a Cyprus legal entity registered at Florinis, 7 Greg Tower, 2nd floor 1065, Nicosia, Cyprus, and its affiliates or counterparties (All Right, "we", the "Company").

1.2. The App is designed and operated in compliance with the General Data Protection Regulation (EU) 2016/679, the EU Artificial Intelligence Act (EU) 2024/1689, and applicable data protection and child safety laws. The App is an interactive application for learning English, designed for children aged 4 to 12 years. The App features an animated AI-powered character that guides the Child through a gamified learning journey on an interactive island map. The App covers levels from Cambridge Preschool to Flyers. The Child progresses through a structured sequence of levels, completing each module before advancing to the next.

1.3. The App is available for download on the Apple App Store and Google Play.

1.4. By downloading, installing, or using the App, the User confirms that they have read, understood, and agreed to be bound by these Terms. If the User does not agree with these Terms, they must immediately cease using the App and delete it from their device.

1.5. The App is intended for use in conjunction with the allright.com, online platform (hereinafter - the "Platform"). The Platform is subject to its own terms and conditions, which are available at Terms of Services All Right. Access to the App is available exclusively to registered users of the Platform who hold an active All Right Plus subscription.

2. DEFINITIONS

2.1. For the purposes of these Terms, the following definitions shall apply:

  • "User" - a parent or legal guardian who has registered an account on the Platform and holds an active All Right Plus subscription.
  • "Child" - a minor aged 4 to 12 years for whom the User has created access to the App.
  • "App" - the Charlie.AI mobile application.
  • "Account" - the User's personal account created on the Platform, which is used to log in to the App.
  • "Content" - all materials available in the App, including but not limited to text, images, audio, video, characters, illustrations, educational exercises, and any other materials.
  • "Subscription" - the All Right Plus paid subscription plan that grants access to the App's features.
  • "AI Features" - the artificial intelligence functionalities integrated into the App, including the AI-powered animated character, speech recognition and pronunciation evaluation, and the structured lesson delivery system. The animated character is not a human - it is powered by artificial intelligence.

3. ACCOUNT AND REGISTRATION

3.1. To use the App, the User must have a registered account on the Platform. Registration of new accounts directly within the App is not currently available.

3.2. The User is responsible for maintaining the confidentiality of their account credentials. All activities that occur under the User's account are the User's responsibility.

3.3. The User logs in to the App using the same credentials as those used for the Platform. Any password changes made through the App will also apply to the Platform account.

3.4. If the User forgets their password, the password recovery process is carried out via the Platform.

3.5. The account owner is the parent or legal guardian who registered on the Platform. The User is responsible for supervising the Child's use of the App and ensuring that it is used in accordance with these Terms. The Company, in turn, maintains appropriate technical and organizational measures to ensure the safety and security of the App environment.

4. SUBSCRIPTION AND PAYMENT

4.1. Access to the App is available exclusively to Users who hold an active All Right Plus subscription. The subscription is managed through the Platform.

4.2. The Subscription is billed on a monthly basis. The current pricing information is available on the Platform in the "Pricing" section.

4.3. The Subscription may be purchased through the Platform via the User's personal account or the "Pricing" section of the Platform's website.

4.4. New Users may be eligible for a free trial period of one (1) month, allowing access to the full features of the All Right Plus subscription, including the App. The availability and conditions of the free trial are determined by the Company and may be changed or discontinued at the Company's discretion. Upon expiration of the free trial period, the Subscription will automatically convert to a paid monthly subscription unless the User cancels before the end of the trial period.

4.5. The Subscription renews automatically each month until cancelled by the User. The User will be charged the applicable monthly fee at the beginning of each billing cycle. The Company will send the User an email notification prior to each upcoming payment, providing the User with a reasonable opportunity to cancel or pause the Subscription before the charge is processed.

4.6. The User may pause the Subscription for a period of 2 weeks, 1 month, or 2 months through the "My Balance" section of the Platform. During the pause period, the next billing date is postponed by the corresponding duration of the pause. Access to the App remains available during the pause period.

4.7. To cancel the Subscription, the User may do so through the "My Balance" section of the Platform by selecting "Stop Subscription."

4.8. In the event that the User's Subscription expires or is cancelled, access to the App will be suspended until the Subscription is renewed or reactivated. Pausing the Subscription does not affect access to the App (see Section 4.6).

5. USE OF THE APP

5.1. The App is designed to be used by Children under the supervision of their parent or legal guardian (the User).

5.2. The App provides a structured English language learning experience through an interactive island map. Each island represents a new level, topic, and set of knowledge. The Child progresses through the educational content at their own pace, unlocking new locations as they advance.

5.3. The App's educational approach focuses on building complete sentences and developing real conversational skills, rather than teaching isolated vocabulary. The learning process includes interactive dialogues, pronunciation exercises, and gamified quests.

5.4. The App features an animated AI-powered character Charlie that greets the Child, maintains conversations, and helps overcome language barriers in a safe and friendly environment.

5.5. The App does not contain any advertising. The Child's experience is entirely focused on the educational content.

5.6. The App requires a stable internet connection at all times. The App does not support offline mode.

5.7. The App is available on iOS and Android platforms.

5.8. The User agrees to use the App solely for its intended educational purpose and in compliance with these Terms and all applicable laws.

5.9. The User shall not:

  • attempt to gain unauthorized access to the App, its servers, or related systems;
  • copy, modify, distribute, sell, or lease any part of the App or its Content;
  • reverse engineer, decompile, or disassemble the App;
  • use the App in any manner that could damage, disable, overburden, or impair the App;
  • use the App for any unlawful, harmful, or fraudulent purpose;
  • attempt to interfere with the proper functioning of the App.

5.10. The Company may from time to time release updates to the App, including bug fixes, new features, or content changes. The User agrees that the App may be automatically updated on their device, and that these Terms shall apply to all such updates unless accompanied by separate terms.

6. ARTIFICIAL INTELLIGENCE FEATURES

6.1. The core AI Feature is an animated character Charlie, powered by artificial intelligence. Charlie is not human. The character engages the Child in conversations, checks pronunciation, awards rewards (stars) for correct responses, and guides the Child through a structured sequence of levels.

6.2. The learning content is organized into a fixed sequence of levels and modules. The Child's starting level is determined based on their proficiency level as recorded on the Platform. Within each level, the Child progresses through the same structured sequence of exercises and dialogues.

6.3. To enable the AI character to interact with the Child, the following data may be shared with the AI service providers: the Child's first name (so the character can address the Child by name), age, and English proficiency level.

6.4. The Company does not guarantee that AI-generated assessments will be error-free. AI Features are provided as supplementary educational tools and do not replace professional language instruction.

6.5. The AI Features involve automated assessments, including evaluating pronunciation correctness and awarding in-app rewards. The learning content follows a fixed sequence and is not adapted based on an automated evaluation of the Child's individual abilities. These automated processes do not produce legal effects concerning the Child and do not significantly affect the Child in any way comparable to legal effects. If the User has concerns about any automated feature, they may contact the Company at the address specified in Section 16 to request an explanation or a human review.

6.6. For detailed information on how the Child's data is processed in connection with AI Features, including data shared with AI service providers, data retention, and your rights, please refer to the Privacy Policy.

7. VOICE DATA AND AUDIO RECORDING

7.1. The App may request access to the device's microphone solely for the purposes of interactive pronunciation exercises and conversational practice with the AI-powered character. Microphone access is used exclusively within the educational functionality of the App and is not used for any advertising, profiling, or tracking purposes.

7.2. Audio recordings are not processed locally on the device. Voice data is transmitted to third-party AI service providers located in the European Economic Area or in third countries covered by appropriate data transfer safeguards, as described in the Privacy Policy.

7.3. Voice data is transmitted to and processed on secure cloud infrastructure. Third-party service providers involved in the processing of voice data are bound by appropriate data protection obligations.

7.4. Audio recordings of the child's responses may be retained on the Company's servers for up to 14 days for the purpose of quality assurance and improving speech recognition features. After this period, recordings are automatically deleted. Access to audio recordings is restricted to members of our technical team on a need-to-know basis and subject to appropriate confidentiality obligations.

7.5. For more detailed information on how voice data and other personal data are collected, stored, and processed, please refer to the Privacy Policy.

8. DATA COLLECTION AND ANALYTICS

8.1. The App collects certain technical and usage data automatically to ensure the proper functioning of the App, to improve the quality of the service, and for internal analytics purposes. This may include information about the User's device, network connection, and interaction with the App's content during a session.

8.2. The App does not use cookies or similar tracking technologies.

8.3. All analytics data is processed using the Company's in-house analytics solution and is stored on secure infrastructure. No third-party analytics SDKs are integrated into the App.

8.4. Access to analytics data within the Company is limited to authorized personnel and is primarily used in aggregated form for reporting and service improvement purposes.

8.5. The specific categories of data collected, the legal basis for processing, retention periods, and data sharing arrangements are described in detail in the Privacy Policy.

9. DATA SECURITY

9.1. The Company implements appropriate technical measures to protect data transmitted between the App and the Company's servers, including the use of encryption and secure communication protocols.

9.2. User data is stored on secure cloud infrastructure maintained by trusted service providers. For further details on data storage and international transfers, please refer to the Privacy Policy.

9.3. While the Company takes commercially reasonable steps to protect data, no method of electronic transmission or storage is completely secure. The Company cannot guarantee absolute security of data. In the event of a personal data breach that poses a risk to the rights and freedoms of Users, the Company will take appropriate steps in accordance with applicable data protection legislation.

10. PROTECTION OF CHILDREN

10.1. The protection of Children's privacy and safety is a core priority for the Company. The App is specifically designed for Children aged 4 to 12 years, and the Company is committed to maintaining a safe, age-appropriate, and transparent digital environment in accordance with the GDPR, the EU Artificial Intelligence Act, and applicable child protection and data protection regulations.

10.2. Account ownership belongs exclusively to the parent or legal guardian. Access to the App requires authentication through an account registered on the Platform by an adult User. Children cannot independently create an account, access or modify account settings, or contact support without passing through age gate verification.

10.3. The User may review the Child's learning activity by accessing the App directly and viewing the modules and content the Child has studied.

11. PUSH NOTIFICATIONS

11.1. The App may send push notifications to the User's device, including but not limited to learning reminders, new lesson announcements, achievement updates.

11.2. Upon first use of the App, the User will be prompted to grant or deny permission for push notifications.

11.3. The User may opt out of receiving push notifications at any time by declining the initial permission request or by adjusting the notification settings in their device's system settings.

12. INTELLECTUAL PROPERTY

12.1. All Content available in the App, including but not limited to the animated AI character, its name, likeness, and voice, other characters, illustrations, animations, audio materials, text, educational content, island map designs, software code, user interface design, graphics, logos, and trademarks, is the exclusive intellectual property of the Company or its licensors and is protected by applicable copyright, trademark, and other intellectual property laws.

12.2. The User is granted a limited, non-exclusive, non-transferable, revocable license to access and use the App and its Content solely for personal, non-commercial, educational purposes, subject to these Terms and an active All Right Plus subscription.

12.3. The User shall not, and shall ensure that the Child does not:

  • reproduce, copy, distribute, publish, display, or create derivative works based on the Content;
  • use any characters, illustrations, or other creative elements from the App outside of the App;
  • record, screenshot, or otherwise capture Content for redistribution;
  • remove, alter, or obscure any copyright, trademark, or other proprietary notices from the Content.

12.4. Any unauthorized use of the Company's intellectual property may result in immediate termination of access and legal action.

13. ACCOUNT TERMINATION AND SUSPENSION

13.1. The Company reserves the right to suspend or terminate the User's access to the App, without prior notice, in the following cases:

  • the User's All Right Plus subscription has expired, been cancelled, or payment has not been received;
  • the User has violated any provision of these Terms;
  • the User has engaged in conduct that is harmful to the Company, the App, other users, or third parties;
  • as required by applicable law or regulatory authority.

13.2. Upon termination of access, the Company will take appropriate steps to restrict the processing of the User's App data in accordance with its data retention practices as described in the Privacy Policy. Where data is no longer required for the purposes set out in the Privacy Policy, it will be deleted, anonymized, or otherwise rendered inaccessible within a reasonable timeframe.

13.3. Users who wish to exercise their right to data erasure may submit a request to the Company at the email address specified in Section 16. The Company will process such requests in accordance with applicable data protection legislation.

13.4. The User may stop using the App at any time by deleting the App from their device.

14. DISCLAIMERS AND LIMITATION OF LIABILITY

14.1. The App and all Content are provided on an "as is" and "as available" basis, without any warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

14.2. The User is responsible for ensuring the compatibility and operability of the software and hardware used to access the App, as well as for maintaining a stable internet connection.

14.3. The Company does not guarantee that: (i) the App will meet the User's specific requirements or expectations; (ii) the App will be available at all times without interruptions, delays, or errors; (iii) the App will be free of viruses, bugs, or other harmful components; (iv) the educational content will lead to specific learning outcomes or results; (v) AI-generated assessments and feedback will be fully accurate or error-free.

14.4. The App is an educational tool intended to supplement, not replace, formal language instruction. The Company makes no guarantees regarding the Child's learning progress, proficiency level, or educational outcomes resulting from the use of the App.

14.5. The User is responsible for the accuracy of the information provided during registration on the Platform. The Company shall not be liable for any consequences arising from incomplete or inaccurate data provided by the User.

14.6. The Company shall not be liable for any direct or indirect damages arising from: (a) unauthorized access to the User's account by third parties due to the User's failure to maintain the confidentiality of their credentials; (b) the quality, availability, or interruption of the User's internet connection; (c) circumstances beyond the Company's reasonable control.

14.7. To the maximum extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of data or loss of profits. Under no circumstances shall the Company be liable for any loss or damage that is not reasonably foreseeable.

14.8. To the extent permitted by applicable law, the Company's total cumulative liability arising from or related to these Terms shall not exceed the amount paid by the User for the Subscription during the 6 months preceding the event giving rise to the claim.

14.9. Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations may not apply to the User to the extent prohibited by applicable law.

14.10. Nothing in these Terms excludes or limits the Company's liability for obligations arising under applicable data protection legislation, consumer protection laws, or any other liability that cannot be excluded or limited under applicable law.

15. CHANGES TO THE TERMS

15.1. The Company reserves the right to modify these Terms from time to time. The updated Terms will be published within the App and/or on the Platform with a revised "Last updated" date at the top of the document.

15.2. The User is encouraged to review the Terms periodically. Material changes will take effect no earlier than 30 days after the updated Terms are published.

16. CONTACT INFORMATION

16.1. For any questions, concerns, or requests related to these Terms, the App, or personal data, Users may contact the Company at:

Email: [email protected]
Address: Florinis, 7 Greg Tower, 2nd floor 1065, Nicosia, Cyprus

16.2. The Company will make reasonable efforts to respond to enquiries within a reasonable timeframe.

17. GOVERNING LAW AND DISPUTE RESOLUTION

17.1. These Terms shall be governed by and construed in accordance with the laws of Cyprus Republic, without prejudice to any mandatory consumer protection provisions applicable in the User's country of residence that cannot be derogated from by agreement.

17.2. In the event of any dispute arising out of or in connection with these Terms, the User is encouraged to first contact the Company at the email address specified in Section 16 to seek an amicable resolution.

17.3. If a dispute cannot be resolved amicably, either party may submit the dispute to the competent courts. A User who qualifies as a consumer under the applicable law of their country of residence may bring proceedings in the courts of that country to the extent provided by such law.

17.4. Users residing in the European Union may also use the European Commission's Online Dispute Resolution (ODR) platform, accessible at https://ec.europa.eu/consumers/odr.

17.5. Nothing in this section shall limit the Company's right to seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights.

18. MISCELLANEOUS

18.1. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

18.2. The Company's failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

18.3. These Terms, together with the Privacy Policy, constitute the entire agreement between the User and the Company regarding the use of the App.

18.4. The Terms are drafted in English. The Company may provide translations of these Terms for the User's convenience. In the event of any discrepancy between the English version and a translated version, the English version shall serve as the reference text, provided that this shall not deprive the User of any rights afforded to them under the applicable law of their country of residence.

18.5. The App is made available through third-party distribution platforms, including the Apple App Store and Google Play. The User acknowledges and agrees that: (a) these Terms are between the User and the Company, and not with Apple, Google, or any other platform provider; (b) the Company, and not the platform provider, is solely responsible for the App and its Content; (c) the platform provider has no obligation to provide maintenance or support services for the App; (d) to the maximum extent permitted by applicable law, the platform provider has no warranty obligation with respect to the App.

18.6. The User may not assign, transfer, or delegate their rights or obligations under these Terms to any third party without the Company's prior written consent. Any attempt to do so without such consent shall be null and void.

18.7. The Company may assign or transfer these Terms, or any rights or obligations hereunder, to an affiliate, successor, or any third party in connection with a merger, acquisition, reorganization, or sale of all or substantially all of its assets, provided that such assignment does not materially diminish the User's rights under these Terms.